Privacy Policy

Last Updated: August 2026

Linea Vitae Genetics respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, complete an online form or make use of our services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

Your name and surname
Contact details, including email address and telephone number
Date of birth
Medical and health information
Family medical history
Genetic information
Information provided through website forms
Appointment and service-related information
Payment and billing information, where applicable

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Arrange and manage appointments
Provide genetic counselling, testing and related services
Communicate with you regarding your care or enquiry
Process payments and administration
Communicate with healthcare professionals or laboratories where necessary and permitted
Comply with legal and professional requirements
Maintain and improve our website and services

3. Health & Genetic Information

Health and genetic information is regarded as special personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

Linea Vitae Genetics will treat this information as confidential and will only process it for lawful and appropriate purposes relating to the services provided or requested.

We will not sell your personal or genetic information.

4. Sharing Your Information

Where necessary and lawful, your information may be shared with relevant healthcare professionals, laboratories, service providers or other parties involved in providing the requested services.

We will only share information where there is a lawful reason to do so and will take reasonable steps to protect your information.

5. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online system can be guaranteed to be completely secure.

6. Your Rights

Subject to applicable law, you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Object to certain processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint regarding the processing of your personal information

To exercise your rights or ask a privacy-related question, please contact Linea Vitae Genetics at:

Email: info@lineavitaegenetics.co.za

7. POPIA

Linea Vitae Genetics processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be made available on this website.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Linea Vitae Genetics
Email: info@lineavitaegenetics.co.za
Telephone: +27 760230763
Address: Somerset West, Western Cape, South Africa

Last Updated: August 2026